Today, I tried to change an international flight using the airline carrier’s mobile app, but the app didn’t allow me to change my flight. I tried the website, hoping for a full-featured experience, but that didn’t work either. A Customer Support Story I contacted customer support and, using text messaging, chatted with the airline company.…
Last year, several software developers on my team began using Databricks for various projects. To better understand its capabilities, I started experimenting with the Community Edition. While I’m excited about the potential of building agentic products using Agent Bricks, I decided to stick to the spirit of “pragmatic incrementalism” and start with something foundational: simple…
I’ve recently been exploring mobile operating systems and their expanding ecosystems. Both iOS and Android now extend into cars through CarPlay and Android Auto. Vehicles that integrate these systems are often referred to as Connected Cars. The Connected Car space is compelling for several reasons: Anyway, here’s a collection of screenshots from the Android Auto emulator.…
SAP recently launched a SaaS product called Hybris as a Service (YaaS), and Isobar—where I currently work—was invited to participate in a hackathon to explore its potential.
During a hackathon, my team decided to tackle this problem: how could we bring back a sense of playful connection across the office?
Firefox OS has a grand ideal it is pursuing: to deliver an open sourced operating system powered by the web developer community. Mozilla is trying to promote and expand the scope of HTML5 and other open web technologies on mobile devices. Generally speaking, ideals or principles are wonderful because they push work to aim for…
Last year, I designed a cross-platform mobile app experience for an enterprise client. The project was complex—the client had three brands and four apps each (iOS, Android, Windows Phone 7, and BlackBerry). It was a lot of work. To design those experiences, I took a hands-on approach: I downloaded the relevant SDKs and experimented with…
On a flight into New York’s LaGuardia Airport, I came across a water fountain unlike any I’d seen before. It had no buttons. At first, I thought it was broken. Where’s the button? I wondered. The only thing visible was a pair of small holes. I waved my hand in front of them, and to…
