Experience
Work Experience
The following timeline highlights two themes that characterize my work: experience design and technology. Experience design helps frame larger social problems and technology is a tool that articulates creativity and creative solutions.
Mastercard, Foundry
2021 - Present
Director, Product Experience Design
Building on my experiences with Mastercard Labs, I joined the Mastercard Foundry which aims to de-risk products and services. In this role, I have led experience design across commercial payments and consumer innovation. The commercial work focuses on B2B payments and SME use cases, while consumer innovation addresses use cases in retail and new payment experiences. I work on both early stage concepts as well as later stage products. In terms of interests, I find myself being drawn to the non-design factors that drive and/or hinder product success.
Mastercard, Labs
2017 to 2021
Director, User Experience Design
Mastercard, in partnership with the Bill & Melinda Gates Foundation, opened a Lab for Financial Inclusion in Kenya. In the director role, I was responsible for developing the experience strategy and design for new products in emerging markets. I reframed business opportunities through human-centered lenses in Agriculture, Small & Medium Enterprises, and Education. To deliver value in emerging markets, partnerships are essential. These partners (e.g. UNICEF, Government, FinTech's, Regulator's, Bank's, etc..) helped me develop a more holistic understanding of problems and ecosystem design.
Mastercard, Digital Payments
2015 to 2016
User Experience Manager
I joined Mastercard in order to work on global products have achieved scale. Scale is important to be because without scale (in concept, business, design, or technology), impact will limited. In the manager role, I was responsible for designing products and collaborating with business units across multiple regions. I also helped establish the user research team.
Isobar
2010 to 2015
User Experience Designer
Having earned a masters in HCI, I landed my first design role with a digital agency based in NYC. What was great about this experience was having access a wide range of design problems, across industries as varied as Finance, Entertainment, Law, Mergers & Acquisitions, Pharmaceuticals, Transportation, and Healthcare. Design sprints were fast, projects were tactical, and products were mature. In the spirit of experimentation, I helped establish a team focused on innovation and got to attend SXSW.
Human Rights Watch
2004 to 2008
Web Coordinator
Interest's technology and social impact led to a role at Human Rights Watch, a global human rights organization comprised of journalists, researchers, and lawyers. In this technical role, I developed applications in Perl, Python, and JavaScript. Front-end limitations helped me realize my goal was to create or design experiences that were as important, serious, and meaningful as the human rights content we published.
