I’ve recently spent a lot of time working in the B2C payments space, with a focus on new retail interaction models, modern point-of-sale (POS) systems, and contactless payments. One theme that continues to surface is tipping—particularly the rise of “tipflation” in America. The Covid-19 pandemic changed payment behavior. Hygiene and safety concerns drove rapid adoption…
Amazon introduced its Just Walk Out (JWO) technology in 2018. JWO, a computer-vision–based platform, has become a model for frictionless retail because it removes checkout entirely. Since I’m currently designing experiences in the retail space, I decided to visit a JWO-enabled Starbucks in Manhattan and document my observations. I chose Starbucks because they’ve deployed JWO…
Useful ideas Augmented Retail: Post COVID-19 lockdown, there has been a stabilization with offerings like click and collect, and simultaneously there has been a return to the store, a reinvigoration of physical retail. Ma described this as one of the positive consequences of the pandemic, that the inability to visit stores actually made them more…
