As a ux design consultant, I get assigned design projects with different capabilities. My current client, a leading legal research company, wanted to test whether the language used in site’s information architecture resonates.
So we ran an open card sort this week. It was great. I facilitated 12 interviews with stakeholders. Here a picture of the setup I used:
We got good feedback. Participants were asked to think-aloud while grouping content. The card sort reminded me of how much I enjoy qualitative research. There’s something deeply satisfying about gathering feedback from actual users. Hearing the explanation of why a design approach meets their needs – or fails to – is amazing. I hope to run more qualitative research in the future.