Consumer Frustration and Satisfaction in the Age of Contactless Tipping
I’ve recently spent a lot of time working in the B2C payments space, with a focus on new retail interaction models, modern point-of-sale (POS) systems, and contactless payments. One theme that continues to surface is tipping—particularly the rise of “tipflation” in America. The Covid-19 pandemic changed payment behavior. Hygiene and safety concerns drove rapid adoption…