Amha Mogus

POS

  • Consumer Frustration and Satisfaction in the Age of Contactless Tipping 

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    Amha

    I’ve recently spent a lot of time working in the B2C payments space, with a focus on new retail interaction models, modern point-of-sale (POS) systems, and contactless payments. One theme that continues to surface is tipping—particularly the rise of “tipflation” in America. The Covid-19 pandemic changed payment behavior. Hygiene and safety concerns drove rapid adoption…

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  • Observing point-of-sale consumer payments in Barcelona

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    Amha

    I’ve been examining, researching, and designing Point-of-Sale (POS) products in the Consumer Innovation space. I’ve observed that many interactions between merchants and customers during a sale still rely on traditional methods. On a recent trip to Barcelona for instance, at the Santa Caterina Market, I noticed that cash transactions, manual receipts, and even handwritten orders…

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