mastercard

  • New Role: Joining Mastercard’s global CX team in New York

    My 5 year journey leading experience design for Mastercard’s Lab for Financial Inclusion, in Kenya, has come to an end. I officially joined Mastercard’s Global Customer Experience & Design team and am once again based in New York City. In my new role as Director of Product Experience Design, my work will focus on Commercial…

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  • Design mentorship during Mastercards take initiative innovation challenge

    Take Initiative is an internal Mastercard program that brings employees from across the globe together for a 2-day innovation challenge. Unlike a traditional hackathon, Take Initiative emphasizes strategy and product-market fit. To win, teams need a working demo, a compelling story, and a reasonable business case. This year, I flew to Kenya to take part. It was my…

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